If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Tenorshare will refund you if your order is in 30 days.Īfter confirming with Tenorshare Support Team, usually, the refund amount will be refunded to you via the original payment method within 2-4 working days. If Tenorshare or the payment platform responds that the renewal has been canceled, but you still get charged on subscription day, you can provide corresponding evidence (screenshot of the email from Tenorshare or payment platform that the renewal service was cancelled successfully, etc.), we will refund the renewal payment caused by the error to you.Īny technical problems you have encountered when using the product, please contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots, log files, or accepting free remote services provided by Tenorshare. It's recommended to contact Tenorshare Support Team to cancel it directly. If you contact directly with the payment platform (please confirm that you have received te confirmation email that renewal service is cancelled successfully from them, otherwise, you will still be automatically charged. About Automatic Subscription CircumstancesĬustomer has applied to cancel automatic subscription, but still got a renewal fee: Generally, customers can contact Tenorshare Support Team to cancel automatic subscription at any time before next renewal occurs, or you can cancel by referring to the FAQ guide yourself. In this case, Tenorshare will refund customer's order if they have no need for the product anymore.Ģ. No registration code received in 24 hours after purchase: If customer purchased a product on Tenorshare's official website and confirmed that money was successfully debited, but did not receive registration code within 24 hours (we recommend that you check spam folder), failed to obtain registration code on our retrieve registration code page, and did not get a timely response within 24 hours from Tenorshare Support Team after making contact. If you accidentally purchased them without your knowledge or do not want these additional services after purchase, we will help you contact the payment platform to refund the cost of them. At the time of purchase, you are free to choose whether you need to purchase these additional services. If it is other expenses, such as download protection fees and physical CD, these are additional services that are bound to the product by the third-party platform, allowing you to download the product when you replace the computer or in other situations. We recommend that you directly contact tax refund organizations for tax refund and your local bank to ask for bank fee details. Other additional services beyond the product: If customer finds that the order you purchased on Tenorshare's official website has been charged more than product price, please first verify whether it is tax or bank service fee. Wrong purchase: A refund of wrong purchase requires you to purchase correct product on Tenorshare site first, and then the original program would be refunded back to you. We will do our best to reply to you within 24 hours to quickly solve your problems.ĭuplicate purchase: If customer purchased same product twice, Tenorshare will refund one of the products for you, or swap one program for another Tenorshare product. For any reasonable order dispute, Tenorshare welcomes customers to submit an online form at any time to contact Tenorshare Support Team.
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